Contact
One address reaches the whole desk: [email protected]. Imogen Karamea sorts the inbox on weekday mornings and passes each message to whoever tested the brand you are writing about. Expect a reply inside two business days. We hold no accounts, no balances and no player records, so anything specific to your money has to go to the casino itself.
Corrections jump the queue. Tell us the brand, the date and what you saw, ideally with a screenshot, whenever a bonus percentage, a minimum deposit, a licence number or a payout window here stops matching the cashier. Bramwell Taipa re-runs the withdrawal test, Nuala Otaki re-reads the terms, and the review carries a new verification date once they report back.
Suggestions are welcome too. Several payment entries on this site exist because a reader asked whether a method still cleared in NZD, and two brands were dropped after enough people described the same stalled cashout.
Outside our reach: frozen balances, closed accounts, disputed bonus forfeitures, and anything requiring legal or tax advice. What we can do is show you which regulator licenses the operator, what its complaints form needs from you, and how long that process usually takes.